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Aug./Sep. 1999 Vol.14
 
Service Information  
Internet Technical Support Service

For the past year, Advantech has maintained and expanded on its online Support Service Site. This site is accessible either thorough Advantech's main web site (http://www.advantech.com) or directly (http://www.advantech.com/support). With this site, Advantech is striving to provide its customers with easily accessible information, as well as possibly a first-stop site for troubleshooting problems.

Extensive Source of Information

This site provides users with a full range of technical information concerning each of Advantech's products. This information can be arranged in the following six categories: Technical Notes, BIOS, Utility Disks, Product User Manuals, FAQ and Y2K.Advantech's Online Support Site

-Technical Notes

This category contains all of the recorded applications or modifications made on each particular product in order to meet a customer's specific need or product bug.

-BIOS

This category includes all standard BIOS and some special BIOS for Advantech's products, including notes on its Y2K compatibility.

-Utility Disk

This category contains all standard shipping driver disks and some other useful utilities and drivers.

-Product User Manuals

This category contains PDF files of nearly all of Advantech's product user manuals.

-FAQ

This category includes a collection of dozens of FAQ and common questions and answers about Advantech's products and services.

-Y2K

This part of the service support site provides the user with Advantech's policy, Q&A, and product solutions for the Y2K problem.
Tel: 886-2-2218-4567
Fax: 886-2-2218-3875
Contact the editor

  Cover Story
  Socket 370 CeleronTM Pentium® II Supercharges 5.25" Biscuit PC
  Product Updates
  Enhanced Half-size Pentium-level CPU Card Now Available
  New Version 386-based Biscuit PC Soon Available
  Revised 386-based CPU Card Maintains Low-cost Embedded Solution
  New Multimedia POS Offers Low-Cost Solution
  Modification Makes PC/104 CPU Module Even More Versatile
  Service Information
  Advantech's LCD Service Policy
  Internet Technical Support Service
  Technology Section
  CeleronTM vs. Socket 7
  Application Story
  Not So Fast! Advantech is Watching...
 Marketing Kaleidoscope
  Review: Web Phone Hardware/Software Total Solution Seminar
  Review: China Windows® CE Seminar
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Advantech Service and Support PersonnelSearchable Solutions

This site also allows the user to search for information by several different methods: by product (sorting by each product model), by customer (sorting by customer name), by function (sorting by different functions) and by keyword (sorting by any keyword, such as "IRQ12").

Your One-stop Solution Spot

This constantly expanding and improving site will continue to strive to provide Advantech's valuable customers with the most up-to-date and useful solutions to their integration and troubleshooting difficulties. Feel free to visit this site yourself. If anything in your opinion seems to be missing, please inform Advantech immediately by email through this website. Through this valuable user feedback, Advantech will be more effectively able to meet the service and support requirements of all of its customers. Thank you for your continued cooperation and patience.

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